Ola Electric Scales up Hyperservice into open platform

Ola Electric has announced a major transformation in India’s EV servicing landscape by scaling up Hyperservice into an open platform—allowing customers, independent garages, mechanics, and fleet operators to directly access Ola’s genuine spare parts, diagnostic tools, and service training. This marks the first instance in the Indian two-wheeler EV industry where a manufacturer has opened its entire service ecosystem to the public.

Effective today, customers and garages can purchase genuine Ola spare parts directly from the Ola Electric Customer App and website, eliminating middlemen and enabling transparent, democratised access to certified components. In subsequent phases this quarter, the ecosystem will expand to include diagnostic tools and technician certification programmes, allowing mechanics across India to self-train and become Ola-certified.

Mr. Bhavish Aggarwal, Chairman and Managing Director, Ola Electric, said, “We have built our service ecosystem from first principles, using technology to make it fast, transparent, and efficient. With Hyperservice scale-up, we are opening this capability to everyone. Every garage, fleet, and customer can now access the same high-quality tools, parts, and systems that power Ola’s own network. Genuine parts, full transparency, and no middlemen. This is true service freedom, only possible in a D2C model.”

Beyond customer convenience, Hyperservice has significant economic implications. By expanding access to high-margin parts and accessories, Ola strengthens its unit economics while driving increased scale through its supply chain. The open model also challenges the traditional dealer-centric service structure by connecting customers, garages, and Ola’s supply chain directly—making servicing faster, more affordable, and more trusted.

The initiative opens new earning opportunities for India’s garage ecosystem. Any mechanic, anywhere in the country, can now access Ola’s training modules and diagnostic tools, upskill on EV servicing, and unlock higher income streams—supporting job creation and expanding the skilled workforce for EV adoption.

Hyperservice is also a core component of Ola’s India Inside strategy—building open, scalable, and locally integrated platforms across batteries, software, and now after-sales and service infrastructure.